Frequently Asked Questions

Find answers to common questions about Noktura. Can't find what you're looking for? Contact us at support@noktura.tech.

Last updated: February 2026

Getting Started

Uploads & Storage

Privacy & Security

Metadata & Search

Downloads

Account & Billing

Still Have Questions?

Can't find what you're looking for? We're here to help:

Email: support@noktura.tech

We typically respond within 24 hours on business days.

Getting Started

Is Noktura free to use?

Do I need to create an account to browse datasets?

What's the difference between Google sign-in and email registration?

Can I change my email address later?

Uploads & Storage

What file formats are supported?

Why is my upload failing?

Can I upload images without GPS coordinates?

How do I add more images to an existing dataset?

What happens if I exceed my storage quota?

Privacy & Security

Who can see my private datasets?

Can I hide the GPS location in my images?

What happens to my data if I delete my account?

Is my data backed up?

Where is my data stored?

Sharing & Licensing

What's the difference between CC BY and CC BY-NC?

Can I change my dataset from public to private?

How do I cite a dataset I downloaded?

Can I share with people who don't have Noktura accounts?

Metadata & Search

What is BBCH and why should I use it?

How do I find datasets with specific crops?

Where does the weather data come from?

Can I edit metadata after uploading?

Downloads

How long are download links available?

Can I download only some images from a dataset?

What format are downloads in?

My download is stuck at “Processing”. What should I do?

Account & Billing

How do I upgrade my storage?

Can I get a refund if I cancel?

How do I delete my account?

Still Have Questions?